The service area runs from Kennewick out to West Pasco about 4 miles away, Riverview just 4 miles to the NNE, Pasco at 5 miles, Finley at 7, Burbank at 9, and farther out to West Richland at 13 and Benton City at 15.
Across that stretch the housing is fairly consistent: mostly 1980s and 90s construction, which means similar door sizes, similar opener generations, and similar failure points from one street to the next.
We're in a cold-moderate climate band here, not a place with extreme heat swamping seals or ice jamming tracks for months at a stretch, but winter cold snaps still stiffen grease in older rollers and can make a weak spring finally snap on a cold morning.
That climate reality shapes what we carry on the truck and what we check first on a cold-weather call.